General
Q) Who can buy from Bargain Book Hut Online?
A) Any person who is above 18 years of age and legally competent, staying in India & having a valid debit or credit card can buy from our portal www.bargainbookhutonline.com
Q) I live outside India, can I order for a delivery in India?
A) Currently you should have an Indian IP address to get into our website
Q) How can I contact Bargain Book Hut Online? Where can I provide feedback about your site?
A) You may contact us on +91 7304576378. Also, you may send your feedback about our site to customercare@bargainbookhutonline.com
Books related
Q) What is the difference between your online & store offers?
A) The price may vary depending on offers from time to time.
Q) What kind of books do you offer online?
A) We offer online books on a variety of subjects at insanely low prices.
Q) May I get books delivered which are available in your store and not in an online offer?
A) You may pick up the books available at the store directly. We deliver only online orders.
Payment related
Q) How can I make a payment?
A) We accept VISA & MASTER Credit Cards and Debit Cards (if your issuing bank has enabled them for online transactions) & Net Banking. You may also pay through Paytm. UPI mode of payment.
Q) Do you accept debit cards?
A) We do accept (if your issuing bank permits online transactions)
Q) Do you accept payment through COD, Bank EFT/ ATM deposit or others?
A) No, we do not provide option of payment through COD/ Cash / Bank Deposit/ Bank EFT/ ATM deposit.
Q) When will I be charged from my card?
A) You will be charged as soon as you complete the transaction of your purchase.
Q) Is Stop-payment allowed in case I realize my card has been misused or a purchase made fraudulently?
A) You have to notify your card issuing bank.
Q) What should I do if my credit/debit card has been compromised when I am trying to make a payment online?
A) We do not collect or save your credit card details. The information is only with the bank’s payment gateway service. You may immediately notify your bank of any issue.
Returns / Refund/ cancellation related
Q) What happens if a book I have ordered is out of stock?
A) If the book is out of stock at the time of your purchase, as and when the book becomes available, you will be notified through the ‘Now Available’ email as a notification. You may come back to our site & purchase the same.
Q ) Is there a limit to the quantity that I can order?
A) If you want to buy more than 3 books of a particular title, you may become our ‘Corporate Customer’ by filling our ‘Corporate Profile form’. This will enable you to avail of better terms and benefits on most books. Also, it will help us serve you better through our corporate team.
Q) Can I cancel an order or a book?
A) Order once placed cannot be canceled.
Q) Can I change my shipping address of the order?
A) We request you to enter the shipping & billing address carefully while making your purchase. Also, you can save multiple addresses in your profile.
Q) What are your return/refund and exchange policy?
A) We do not have a return/refund policy. Order once placed cannot be canceled.
However, we do exchange the books that are received by you in damaged condition. You need to save the original packing and invoice accompanying the same. Please contact our customer service number thereafter for the purpose.
Q) In case I change my mind about the book picked up, can I have it exchanged?
A) We exchange your book only in case the book is damaged in transit & proved to us.
Q) The books purchased online can be returned at your store?
A) We do not have a return policy.
Q) How will I get the refund for the book which I have returned or cancelled?
A) We do not have a return/refund policy. However, we do exchange the books that are received by you in damaged condition. But you need to save the original packing and invoice accompanying the same. Thereafter, please write to our customer service on customercare@bargainbookhutonline.comto learn of the process.
Security-related
Q) I am concerned about the security aspects related to typing out my credit card number online.
A) We do not save any details of your cards. As soon as you are through with your Cart & choose to make a payment, you are directed to CCAvenue payment gateway which captures the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject/cancel the order. At no point in time, we request you to save any of the details of your cards on our website, www.bargainbookhutonline.com
Q) Is the information I enter encrypted?
A) Yes, it is encrypted.
Shipping related
Q) Do you deliver to my city Jabalpur?
A) We currently deliver to major cities in India. To check delivery to your locality, type your Pin Code on the Product Details page.
Q) Which are the places you deliver to?
A) Currently, we deliver to most cities/towns in India. However, you may enter your Pincode in your Pincode-Locator field on the Product Details page.
Q) What is your shipping policy?
A) Please refer to our Shipping Policy section for details.
Q) Do you deliver out of India? Do you have plans to deliver out of India?
A) We regret that as of now, we do not deliver out of India. In the future, we may work out plans to deliver all over the world.
Q) Are there any places for which delivery might take longer than normal time?
A) Normally all Mumbai deliveries are completed within 3-5 working days and outstation deliveries within 4-7 working days after we ship your order. Though we take necessary steps to ensure you timely delivery, there might a delay due to poor logistic connectivity in certain remote areas. Also, the logistics are a challenge currently with staff shortage in the current COVID period and your order could be delayed further.
Q) What happens if I am not present at my place when you deliver?
A) Please ensure that someone is there to receive the courier once you have followed the “Tracker” online. However, if the courier person does not find anyone present, then a message will be left and a second attempt will be made to deliver your shipment.
Q) What if my order arrives damaged?
A) You have to notify the same to us. We will exchange your damaged book. But you need to save the original packing and invoice accompanying the same and thereafter contact our customer service number for the process.
Q) Can I place an order for delivery to multiple addresses?
A) You need to place multiple orders for delivery to different addresses. One order caters to only one delivery address.
Q) I want to change my delivery/shipping address for an order, How can I change it?
A) You can do that on our site itself. You have lodge multiple address options which you save & choose from.
Q) What are your shipping charges? Or; Are there any additional charges for delivery?
A) We have Free Delivery for orders above Rs.999/-.
For bill values up to Rs.500/-, the delivery charge is Rs.50/-
For bill values from Rs.501 to Rs.999/-, the delivery charge is Rs. 100/-
Q) How do I Track my Order?
A) If you are a registered customer you can log in & check your order status on our website www.bargainbookhutonline.com in the MyAccount section.
Q) If I have placed an order today,…..when will I get it? Or, what is the estimated delivery time for an Order?
A) The Shipments generally reach you within 4-7 working days after we ship your order. However, sometimes orders get delayed due to stock unavailability or areas with logistics difficulties. . Also the logistics are a challenge currently with staff shortage in the current COVID period and your order could be delayed further. Also, please note that the 7 sisters state (North East States of India) may take further time to deliver your shipment.
Q) Can you arrange delivery for my order late in the evening?
A) We only deliver during business hours, Monday to Saturday. For more details please refer to our Shipping Policy.
Q) Who will pay charges for the return shipment?
A) The charges for the return shipment will be borne by us, if you have received a damaged package before accepting it, please notify us. The same courier will get the package back to us. We will exchange the same. But you need to send us the original packing and invoice accompanying the same. Please contact our customer service number for the purpose.
Q) What should I do if I get something else instead of what I had ordered?
A) We pack our shipments with the utmost care. However, in such cases, you may immediately notify us on our customer care email address customercare@bargainbookhutonline.com and we shall ensure that you get what you ordered and the title/s sent by error will be collected by our courier company, all at our cost.
Q) I live in India, but I am getting a message that you do not deliver to my PINCODE, how can I order?
A) You may refer to our delivery services through our Pincode- locator on our Product Details page. If we are unable to deliver to your prescribed Pincode then you will have to choose an alternate Pincode address where we do deliver.
Q) How can I track my order which is in-transit?
You can track your order status online in the My Account section
Q) Do you have a Gift Wrap facility? Is it chargeable?
A) You have the option to indicate in the shopping cart, by clicking the ‘gift wrap’ box, if you would like any book to be gift wrapped. We do charge a nominal amount for gift wrapping, i.e. INR 50/- per packet. Please mention specifically in the Cart page regarding your gift wrapping instructions.
Registration related
Q) Is registration compulsory? Or Do I need to register to shop at Bargain Book Hut Online?
A) Yes, you need to register to shop at Bargain Book Hut Online. Once you register you could avail of the benefits of better service and a host of special privileges.
Q) Are my personal details secured?
A) Yes, they are. Furthermore, please refer to our Privacy policy and Secure shopping commitment.
Q) Is there any charge for account registration?
A) No, account registration on Bargain Book Hut Online is absolutely FREE.
Q) Under what circumstances can my registration expire?
A) Usually registrations do not expire. However, if your account is in-active for a fairly long period we may suspend it or de-activate it, in which case, you may once again visit our site and reactivate your account whenever you desire
Q) What are the benefits of registration?
As a registered member you enjoy the following benefits: -
Order History - Review the details of your order history and status.
Address Book - Create and save addresses of your family & friends for faster check out.
Q) Can I cancel my registration at any time?
A) Please send an email to customercare@bargainbookhutonline.com with the subject: Cancel my Registration
Q) What if I have forgotten my Password?
A) We can help you retrieve your password if you go to the “Forgot Password” link on the Login page, and enter your email ID registered with us. We will email your password to the email ID provided, after some validations.
Q) How do I change my password?
A) You can change your password in the MyAccount section on the “Update Profile” page.
Q) Can I edit my personal details?
A) You may edit your personal details except for your name &email ID.
Q)What if I have forgotten my Login Id/ Customer Id?
A) You may write to us at customercare@bargainbookhutonline.com
Q) How can I change my email address? Can I change the email id I used for registration?
A) We regret that you cannot modify your Name &E-mail address in the “My Account” section.
You can change the other details like your phone no & address.
Q) Is email address mandatory whilst registering?
A) Yes, your email ID is mandatory.