Leading the Starbucks Way: 5 Principles for Connecting with Your Customers... Your Products and Your People
Joseph Michelli | Hardcover | 304 pages
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Description : Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli, author of the Wall Street Journal, USA Today, and Business Week bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn - one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies. In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry: - Savour and Elevate - Love to Be Loved - Reach for Common Ground - Mobilize the Connection - Cherish and Challenge Your Legacy Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book - from baristas to senior leaders, including Howard Schultz, chairman, president and chief executive officer. In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.
Product Details
Publisher : McGraw-Hill Education
Publication Year : 2013
Language : English
ISBN : 9780071801256
Categories : BUSINESS & MANAGEMENT
Product Dimension : 2.5 X 14.7 X 21.5 cm
Weight : 0.48 kgs
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